How do I shop online?
Once you're done shopping, checking out is easy and secure. You can view the items you have added to your Cart by clicking the "Cart" button on the top right of any page. Once you are viewing the contents of your shopping bag, you may adjust quantities in your bag by changing the number to the right of items and then by clicking "update cart" near the bottom after all quantity adjustments have been made.
How do I checkout?
Once you are ready to checkout with the items in your cart, click on the checkout button near the bottom of the page. If you have already registered with us before, simply sign-in using your email address and the password that you created for the account. If you do not have an account, simply follow the easy steps to create an account and continue through the checkout process. You also have the option to checkout faster via directly selecting your nominated payment listed at the bottom which include shop pay, paypal, google pay etc.. If your preferred payment method isn't listed as an option, you will then need to complete the standard checkout process
How many discount codes can I apply to one order?
You can apply one discount code per order into the discounts section. You can also use a credit/gift card to the same order if you choose too.
The item availability is listed in the product details page. All colours and sizes available will be shown and available to add to cart. Colours and sizes that are unavailable will be listed as sold out. Although we make every effort to keep sufficient stock of items listed on our site, occasionally we do sell out of certain products. If we are out of stock on an item, and you would like to enquire if we will be receiving more -please email us at firstname.lastname@example.org.
Do you have sizing information?
We try to include as much accurate sizing information for each product in the description as possible. Our standard sizing chart can be located next to the products description. If you are between sizes or need assistance selecting the proper size, please contact us by email at email@example.com.
Which payment methods do you accept?
We accept a variety of payments including most credit cards, as well as PayPal, Google Pay, Apple Pay, Afterpay and very soon, Zippay.
When will my order be shipped?
All Orders placed Monday-Friday before 11.00AM AEST will be processed and dispatched that day (excluding public holidays). Please see our Shipping page for more details on delivery estimates for each location and postal service. Orders placed after 11.00AM AEST will be processed the next business day. Orders will only be processed and delivered on business days.
Do you deliver to PO boxes/Parcel Lockers?
We sure do! Please be sure to select Express Shipping at checkout to avoid delays.
How do I track my order?
You will receive an order confirmation once your order has been successfully received. You will also receive a shipping confirmation email from us once the order has been fullfed and then directly from Australia Post once dispatched with a tracking number. This link will route you to view the tracking details on their website as your order makes its way to you. You will always receive tracking updates directly to your mobile if this has also been provided.
What if my order is not received?
Oh no, this is the last thing we want to happen!
If your order has not been delivered within the estimated window, please contact our Customer Experience Team at firstname.lastname@example.org as soon as possible. Please be sure to include your order number and confirm your shipping address in your email.
What happens if I receive a product I never ordered?
Firstly, we are so sorry, this very rarely happens. Please do not stress though, we will get this sorted for you ASAP. Please be sure to notify us of this as soon as you realise you have the incorrect product. You can do this by email to email@example.com. Please be sure to have the style name of the incorrect garment (if you have been able to look it up), this will be handy as we will attempt to work out what was sent in it's place as part of this process. As soon as we can confirm a resolution for you which can include sending you the right garment, organising a credit note or exchange, or if we do not have any left of your originally purchased item, a refund, we will send you a free return paid postage label. You will only need to print this label, attach it to a sealed bag or satchel and pop it back in the post. PLEASE NOTE: If you do not contact us and allow us to provide you with the return label, and instead you send it back yourself having paid your local service. Unless expressly agreed to by us, we will not reimburse you for this amount paid. We appreciate your patience and understanding when this does occur and we will ensure we do everything in our power to get this resolved as quickly as possible. Should your item be faulty, please refer to our RETURNS & EXCHANGES POLICY.
What happens if I am missing a product in my order?
Firstly-we are so sorry, this very rarely happens. But never fear. As soon as you realise you are missing an item, please notify us immediately by phoning or emailing firstname.lastname@example.org. We will then organise to ship your missing item asap. Thanks for understanding, we are all humans and at times we make mistakes but we will get it sorted for you.
Do you ship internationally?
Currently we are only offering international shipping to New Zealand. We hope to add further locations very soon, we recommend signing up to our email newsletter to be one of the first to be notified when we do!