Shipping Information

FREE Standard Shipping on all Australian orders over $80!

We will always try our best to ensure items are in perfect condition and packaged carefully before sending them off to you!
We send out parcels Monday through to Friday, excluding all National & Victorian Public Holidays.
All orders will be shipped the same day if placed before 11am AEST (noting the above information - eg. If you order on a Friday afternoon, your order will be sent out the following Monday)
All orders are shipped using pretty pink Hero Compostable Bags.
SLV are saving the planet one bag at a time!
Hero Bags are also reuseable, you just have to simply cut along where noted on the bag when you receive your parcel to open and then simply reuse them for anything you please (they will also come in handy incase you did happen to return any item(s) as you will not need to purchase a new bag)
If you would like more information on the Hero bags. Please click here: https://heropackaging.com.au/pages/faqs

DOMESTIC SHIPPING

We ship AUSTRALIA-WIDE

All parcels are sent via Australia Post 

STANDARD (2-5 business days)*

Orders Over $80 - FREE Standard Shipping

Orders Under $80 - $7 Standard Shipping

EXPRESS (1-2 business days)*

All Orders - $10 Express Shipping

*Please Note: These times are estimates only and due to the Covid 19 Pandemic, delivery may vary from the listed time frames which is out of our control. We do not accept any responsibility for delays by Australia Post, once your order has been dispatched. *Delivery times listed above can vary depending on your location within Australia and whether you are within a metro or country area, for a more accurate time frame click the following link: https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/ entering in from: 3082 and then your destination postcode.

If your parcel has not reached you within the estimated time frame, please use the tracking number provided to you via email (this will be sent directly from Australia Post) and/or contact us and we will track your parcel on your behalf and do everything we can to locate it, and lodge an investigation if required.

Slay La Vie is not responsible for any parcels that are damaged, lost, stolen or delayed during transit.  If you have incorrectly entered the nominated delivery address on your order, please contact our customer service team within one hour of placing your order to ensure we can change the delivery address accordingly. 

Any incorrect addresses which result in a parcel being sent back to us may incur a "return to sender" fee which Australia Post imposes on Slay La Vie.

If you have any issues with entering your nominated delivery address during the checkout process, please contact our customer service team at slaylavieboutique@gmail.com before proceeding with your order.

INTERNATIONAL SHIPPING

NEW ZEALAND-WIDE via Australia Post Standard Shipping

(5-12 business days)*

Flat Rate - $15 AUD Standard Shipping

*Please Note: These times are estimates only and due to the Covid 19 Pandemic delivery may vary from the listed time frames which is out of our control. We do not accept any responsibility for delays by Australia Post, once your order has been dispatched.
If your parcel has not reached you within 15 business days of delivery, please contact us and we will track your parcel on your behalf and do everything we can to locate it, and lodge an investigation if required.

If you have any questions, please reach out to us on slaylavieboutique@gmail.com, we are available to answer any queries you may have.

SLV

xx